Refund policy
Refund Policy
Returns
To be eligible for a return, contact us within 30 days of product delivery. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@klamabang.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Important Care Notice: Our monster prints require specific care to stay vibrant. All clothing must be washed and dried strictly according to the provided washing instructions (washed inside out, in cold water, on a gentle cycle, with mild detergent, and air-dried naturally inside out). Failure to follow these care instructions voids any guarantee of a refund or replacement for damaged prints or apparel.
Please note: If the order shipping details were incorrect, we will not be held responsible and will not offer replacements or refunds. You are responsible for your purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@klamabang.com.